Zipp Scooter Rider Agreement

This Rider Agreement (“Agreement”)governs the contractual relationship between ZIPP MOBILITY LIMITED of Nova UCD, University College Dublin, Stillorgan Road, Belfield, Dublin (“Zipp”) and you, the user (“Rider”) for the rental and use of electric mobility vehicles (a “Vehicle”)(the “Services”).

Zipp agrees to let, and the Rider expressly agrees to take on, rental of the Vehicle subject to the terms and conditions set out herein.  

1. Definitions

“App” means the mobile application owned and managed by Zipp relating to the Services;
“Zipp Equipment” means any equipment, including the Vehicle, owned by Zipp in connection with the Services;

2. Use of the Services

2.1.    Zipp and the Rider are the only parties to this Agreement.  Except as expressly permitted by this Agreement: (a)     The Rider is the sole renter and is solely responsible for compliance with all terms and conditions contained herein; (b)     Once a Vehicle is activated by a Rider, the Vehicle must be used only by the Rider; and (c)     The Rider must not allow others to use a Vehicle that the Rider has activated.

2.2.    The Rider represents and certifies that he/she is at least 16 years of age and has a current and valid provisional or full driver’s licence.  

2.3.    The Rider represents and certifies that he/she is familiar with the operation of the Vehicle, is reasonably competent and physically fit to ride the Vehicle, and has reviewed the safety materials provided by Zipp via the App and/or other materials. By choosing to ride a Vehicle, the Rider assumes all responsibilities and risks for any injuries or medical conditions. The Rider is solely responsible for determining whether conditions, including, without limitation, rain, fog, snow, hail, ice, heat or electrical storms, make it dangerous to operate a Vehicle.   

2.4.    The Rider agrees that the Vehicle and any Zipp Equipment attached there to, at all times, remain the exclusive property of Zipp and/or its lessors/licensors. The Rider mustn't dismantle, write on, or otherwise modify, repair or deface a Vehicle, any part of a Vehicle, or other Zipp Equipment in any way.  The Rider must not write on, peel, or otherwise modify or deface any sticker on a Vehicle in anyway. The Rider must not use a Vehicle, or other Zipp Equipment, for any advertising or other commercial purpose without the express written permission of Zipp. 

2.5.    The Rider agrees and acknowledges that the Vehicles may not be available 24 hours a day,7 days/week, 365 days per year.  Vehicles must be rented during operating hours and within the maximum rental time limits set forth below.  The number of Vehicles are limited and Vehicle availability is never guaranteed. The Rider agrees that Zipp may require the Rider to return a Vehicle at any time. 

2.6.    The Rider agrees not to use, operate, and/or ride the Vehicle outside permitted service areas, and further agrees not to move or transport the Vehicle except as expressly authorized by Zipp. 

2.7.    The Rider agrees to follow all laws pertaining to the use, riding, parking, charging, and/or operation of the Vehicle, including all local laws and the rules and regulations pertaining to Vehicles in the area where the Rider operates the Vehicle, including any helmet laws. The Rider also agrees to act with courtesy and respect toward others while using the Services. 

2.8.    The Rider agrees to the following:
·           Zipp recommends against operation of a Vehicle while carrying or holding a briefcase, backpack, bag, or other item that can alter balance, add extra weight, or impair safe operation of the Vehicle.  If the Rider chooses to use such an item, he/she dos so at his/her own peril; Zipp recommends that the Rider ensures the item fits snugly to his/her body or is otherwise secured, and does not impede the Rider’s ability to operate the Vehicle safely.
·           The Rider must not place any objects on the handlebar of the Vehicle, such as backpacks or bags.
·           While riding a Vehicle, the Rider must not use any cellular telephone, text messaging device, portable music player, or other device that may distract the Rider from operating the Vehicle safely.
·           The Rider must not operate a Vehicle while under the influence of any alcohol, drugs, medication, or other substance that may impair his/her ability to operate a Vehicle safely.
·           The Rider must not carry a second person or child on a Vehicle.
·           The Rider may only use locking mechanisms provided by Zipp.  The Rider may not add another lock to the Vehicle or lock a Vehicle other than in accordance with Zipp’s instructions.  
·           The Vehicle must not be parked at a prohibited parking spot. The Vehicle cannot be parked on unauthorized private property, in a locked area, blocking the right of way, or in any other unapproved non-public space.  The Rider should not park the Vehicle in heavily trafficked areas if the Vehicle is in danger of being knocked down.
·           The Vehicle must be parked in a space that is visible, and in an upright position using the kickstand.

2.9.    The Rider agrees that he/she will not use the Vehicle for racing, mountain riding, or stunt or trick riding.  The Rider agrees that he/she will not operate and/or use the Vehicle on unpaved roads, through water (beyond normal urban riding), or in any location that is prohibited, illegal, and/or a nuisance to others.  The Rider agrees that he/she will not use the Vehicle for hire or reward, nor use it in violation of any law, ordinance or regulation. 

2.10. The Rider must not exceed the maximum weight limit for the Vehicle. 

2.11. The Rider must not tamper with, attempt to gain unauthorized access to, or otherwise use the Services other than as specified in this Agreement.   

2.12. The Rider must report any accident, crash, damage, personal injury traffic violation, or stolen or lost Vehicle to Zipp as soon as possible.  If a crash involves personal injury, property damage, or a stolen Vehicle, the Rider shall file a report with the local police station within 24 hours.  The Rider agrees that he/she is responsible and liable for any misuse, consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, costs and expenses, penalties, fees, judgments, suits or disbursements of any kind or nature whatsoever related to a stolen or lost Vehicle. Rider agrees that traffic violations, fines or impound charges are at the risk and expense of the Rider, including in connection with improper or unauthorized parking at the end of the rental period. Rider agrees and acknowledges that Zipp may cooperate with law enforcement to provide any information necessary as they may request or may otherwise be required.

2.13. The Rider agrees to return the Vehicle to Zipp in the same condition in which it was rented.  Zipp reserves the right to charge the Rider for damage to the Vehicles caused by the Rider or others (including any vandalism), water damage, or theft, up to the value of the Vehicle plus administrative and processing fees. The Rider will not be responsible for normal wear and tear incurred in the ordinary use of the Vehicle. 

2.14. The Vehicle is an electric vehicle that requires periodic charging of its battery in order to operate. The Rider agrees to use and operate the Vehicle safely and prudently in light of the Vehicle being an electric vehicle and all of the limitations and requirements associated therewith. The Rider understands and agrees with each of the following:
·           The level of charge power remaining in the Vehicle will decrease with use of the Vehicle(over both time and distance), and that as the level of charge power of the Vehicle decreases, the speed and other operational capabilities of the Vehicle may decrease (or cease in their entirety).
·           The level of charging power in the Vehicle at the time the Rider initiates the rental or operation of the Vehicle is not guaranteed and will vary with each rental use.
·           The rate of loss of charging power during the use of the Vehicle is not guaranteed and will vary based on the Vehicle, road conditions, weather conditions, and other factors.
·           It is the Rider’s responsibility to check the level of charge power in the Vehicle and to ensure that it is adequate before initiating operation of the Vehicle.
·           The distance and/or time that the Rider may operate the Vehicle before it loses charging power is never guaranteed.
·           The Vehicle may run out of charging power and cease to operate at any time during the Rider’s rental of the Vehicle, including before reaching the Rider’s desired destination.

2.15. If the Vehicle runs out of charging power during a rental, Rider shall conclude the ride in compliance with all terms of this Agreement.   The Rider agrees that he/she is responsible and liable for any misuse, consequences, claims, demands, causes of action, losses, liabilities, property or fire or other damages, injuries, costs, and expenses, penalties, fees, judgments, suits, or disbursements of any kind or nature whatsoever related to the Rider charging or attempting to charge the Vehicle.  By choosing to charge a Vehicle, the Rider assumes full and complete responsibility for all related risks, dangers, and hazards, and the Rider agrees that Zipp and all other Released Persons (defined below in Section 15) are not responsible for any injury, damage, or cost caused by the Rider with respect to any person or property, including the Vehicle itself, directly or indirectly related to the charging of the Vehicle.

2.16. Unless otherwise instructed by Zipp in writing, to activate Services with the App, the Rider must use a smartphone or any other (mobile) device that meets the technical requirements for and is compatible with the App. Certain functions of the App, such as the possibility to unlock, rent and end the rental of the Vehicle require that the App has an active network connection. The Rider is responsible for the availability and costs of mobile data communication services. The Rider is also responsible for ensuring that the mobile device has adequate battery capacity. Zipp shall not be responsible if the Rider is unable to unlock, use or end the ride of the Vehicle as a result of lost or interrupted network connection, mobile device malfunction, or depleted battery. The Rider shall remain responsible for and Zipp may charge the Rider all costs(including rental fees) incurred until the ride is ended.

3. Payment and Fees

3.1.    The Rider may use the Vehicle in accordance with the pricing described in the App, which may include a ride start fee, fees based on distance or time (with time rounded up to the nearest minute), and/or a required minimum fee. Pricing is subject to change.  In each case, fees and other charges may include applicable taxes and other local government charges.  The Rider will be charged (through credit card, debit card, or another agreed payment method) the amount of the fees as described in this Agreement and the App, including any recurring payment you choose. The Rider agrees that Zipp may, in its sole discretion, pay all traffic tickets, impound fees, fines and/or charges on the Rider’s behalf directly to the appropriate authority or applicable party. If Zipp is required to pay and/or process such fees or associated costs, the Rider agrees that Zipp may charge him/her for the amount paid plus a reasonable administration charge for dealing with these matters. The Rider will be provided notice of any such costs or fees. In the event Zipp uses a third party collection and/or administrative agent to resolve any tickets, damages, infringements of law or of this Agreement, fines and/or penalties, the Rider agrees to pay all costs and collection fees including, but not limited to, administrative and legal costs to such agent upon demand without protest.

3.2.    Zipp may, in its sole discretion, create referral and/or promotional codes (“Promo Codes”) that may be used for discounts or credits on Services or other features or benefits provided by Zipp, subject to any additional terms that Zipp establishes. The Rider agrees that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, unless expressly permitted by Zipp;(iii) may be disabled by Zipp at any time for any reason without liability to Zipp;(iv) may only be used pursuant to the specific terms that Zipp establishes for such Promo Code; (v) are not valid for cash; (vi) may be subject to quantity or value limits; and (vii) may expire prior to your use. Zipp reserves the right to withhold or deduct credits or other features or benefits obtained through the use of the referral system or Promo Codes by you or any other user in the event that it determines or believes that the use of the referral system or use or redemption of the Promo Code was in error, fraudulent, illegal, or otherwise in violation of this Agreement or specific terms applicable to such Promo Codes. 

3.2a The Zipp Promo Code referred to as the "Zipp Pass" allows riders in the United Kingdom only rent a vehicle for a set period given certain operating parameters for a fixed price. These operating parameters are as follows. The "1 day Zipp Pass" allows riders rent the vehicle a maximum of 6 times for a maximum period of 60 minutes for each ride for a fixed price of £10 over one 24 hour period only. The "7 day Zipp Pass" allows riders rent a vehicle a maximum of 4 times per day for a maximum period of 40 minutes for each ride over a 7 day period for a fixed price of £25.

3.3.    The Rider agrees that the Rider will deactivate the Vehicle rental within 90 minutes of renting a Vehicle. The Rider may then rent again. The Rider agrees that he/she is solely responsible for being aware of the length of any elapsed ride time.  After return of the Vehicle, the Rider will be charged the accumulated rental charges.   

3.4.    Rental time will be calculated from the moment of unlocking the Vehicle through the App until the Rider receives the confirmation through the App that the ride has been ended. If the Rider ends the ride incorrectly, this may result in the ride not being terminated. If the ride is not ended properly, the ride will continue and the Rider will continue to be charged. If the Rider has technical issues terminating a ride for any reason, this should be reported through the App immediately. Failure to report an issue in terminating a ride may result in continued charges. 

3.5.    Vehicles not returned (with the ride concluded) within 48 hours will be considered lost or stolen, and the Rider may be charged up to the value of the Vehicle plus administrative and processing fees. Zipp may also charge additional service fees for rentals in excess of 24 hours where the Vehicle is not lost or stolen. 

3.6.    To be registered to use the Services, the Rider must provide a valid credit, debit card or prepaid card number and expiration date or other valid payment method information.  The Rider represents and warrants to Zipp that Rider is authorized to use any credit, debit or prepaid card or other payment method information the Rider furnishes to Zipp. By providing a payment method, the Rider agrees that Zipp is authorized to charge for the ride and any other fees incurred by the Rider under this Agreement, including all applicable governmental and regulatory charges and applicable sales and other taxes. 

3.7.    When the Rider provides a payment method or in accordance with Zipp policies, our system will attempt to verify the information you entered. We may do this by processing an authorization hold, which is a standard practice.  We do not charge you in connection with this authorization hold. If the payment method expires and the Rider does not update the information or cancels his/her account, the Rider authorizes Zipp to continue billing, and the Rider will remain responsible for any uncollected amounts. Zipp reserves the right to retry billing all payment method(s) on file after any failed billing attempt. The Rider will remain liable for all such amounts and all costs incurred in connection with the collection of these amounts, including, without limitation, bank overdraft fees, collection agency fees, reasonable attorneys’ fees, and arbitration or court costs. 

3.8.    If the Rider disputes any charge on the Rider’s payment method, then the Rider must contact Zipp within 10 business days from the end of the month with the disputed charge, and provide to Zipp all trip information that is necessary to identify the disputed charge, such as the date of the trip and the approximate starting and ending times of the ride associated with the disputed charge. The Rider agrees to immediately inform Zipp of all changes relating to the payment method. 

3.9.    If the Rider has agreed to make automatic or recurring payments, such payments will continue until the Rider cancels or his/her account is terminated. Zipp may continue to charge your payment method for any additional fees or charges incurred under this Agreement. 

3.10. If the Rider is unable to return a Vehicle to a valid area (i.e. deactivate the Vehicle on private property, a locked community, or another unreachable area),and request that the Vehicle be picked up by Zipp staff, Zipp, at its sole discretion, may charge the Rider a pick-up fee.  If any Vehicle accessed under the Rider’s account is abandoned without notice, the Rider will be responsible for all trip fees until the Vehicle is recovered and deactivated, plus a service charge to recover the Vehicle.  Fees are subject to change.

4. Additional Terms of Use

4.1.    Before each use of a Vehicle, the Rider shall conduct a basic safety inspection of the Vehicle, which includes inspecting the following: (i) trueness of the wheels;(ii) safe operation of the throttle, all brakes and lights; (iii) goodcondition of the frame; (iv) sufficient battery charge power; and (iv) any sign of damage, unusual or excessive wear, or other open and obvious mechanical problem/maintenance need.  The Rider agrees not to ride the Vehicle if there are any noticeable issues, and to immediately notify customer service to alert Zipp of any problems. 

4.2.    A Vehicle may be deemed lost or stolen if (a) the Vehicle is not returned within 24 consecutive hours, (b) the Vehicle’s GPS unit is disabled, (c) the Vehicle is parked on unauthorized private property, in a locked area, or in any other non-public space for more than ten minutes after a ride ends, (d) the Vehicle moves more than thirty feet after a rental has ended and Zipp believes such movement was not caused by another Rider or authorized third party, or (e)other facts and circumstances that suggest to Zipp in its reasonable, good faith determination that a Vehicle has been lost or stolen.  Zipp and the Rider agree that the last Rider of a Vehicle shall be responsible for a lost or stolen Vehicle unless facts and circumstances suggest otherwise to Zipp in its reasonable, good faith determination. If Zipp deems a Vehicle lost or stolen, Zipp shall have the authority to take any and all actions it deems appropriate (with respect to the last Rider of a Vehicle or otherwise), including (without limitation) obtaining restitution and other appropriate compensation and damages and filing a police report with local authorities. The Rider agrees the data generated by Zipp’s systems is conclusive evidence of the period of use of a Vehicle by a Rider. The Rider agrees to report Vehicle disappearance or theft to Zipp immediately or as soon as possible. 

4.3.    The Rider shall comply with all applicable helmet laws and regulations. Zipp recommends that the Rider wears a helmet meeting appropriate standards that has been properly sized, fitted and fastened according to the manufacturer’s instructions. Zipp and all other Released Persons (defined below in Section 15) do not represent or warrant the quality or safety characteristics of any helmet, and the Rider agrees that none of the Released Persons is liable for any injury suffered by the Rider while using any of the Services, whether or not the Rider is wearing a helmet at the time of injury. The Rider assumes all risk of not wearing a helmet or other protective gear.  The Rider may need to take additional safety measures or precautions not specifically addressed in this Agreement. 

4.4.    The Rider agrees that Zipp does not provide or maintain places to ride Vehicles, and that Zipp does not guarantee that there will always be a safe place to ride a Vehicle.  Roads, vehicle lanes, and vehicle routes may become dangerous due to weather, traffic, or other hazards. 

4.5.    The Rider agrees that Zipp is not a common carrier. Alternative means of public and private transportation are available to the general public and to the Rider individually, including public buses and rail service, taxis, and pedestrian paths. Zipp provides Vehicles only as a convenience, and such rental availability is intended to be used only by those persons who are able and qualified to operate a Vehicle on their own and who have agreed to all terms and conditions of this Agreement. 

4.6.    At any time and from time to time, and without the Rider’s consent, Zipp may unilaterally terminate the Rider’s right to use the Services, in Zipp’s sole discretion and without any notice or cause.  The Rider may terminate the Rider’s use of the Services at any time; provided, however, that (i) no refund will be provided by Zipp, (ii) the term of this Agreement continues in accordance with this Agreement, and (iii) the Rider may still be charged any applicable additional fees in accordance with this Agreement. This Agreement remains in full force and effect, in accordance with its terms and conditions, after any termination of the Rider’s right to use any of the Services, regardless of how the Agreement is terminated. 

4.7.    The Rider understands and agrees that all personal information that is held by Zipp (or shared with Zipp by Technology Services Provider in accordance with its Privacy Policy) and that pertains to Riders, including all names, addresses, phone numbers, email addresses, passwords, payment information, and other information, will be kept by Zipp in accordance with its privacy policy.

5. Notices

Any notice under this Agreement can be delivered to Zipp by emailing com or by post to Nova UCD, University College Dublin, Stillorgan Road, Belfield, Dublin.

6. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Ireland and the parties hereto submit to the jurisdiction of the Irish courts.

7. Dispute Resolution

Support is available via the App to address any concerns the Rider may have regarding your use of a Vehicle and/or this Agreement. The parties shall use their best efforts through this support process to settle any dispute, claim, question, or disagreement and engage in good faith negotiations which shall be a condition to either party initiating mediation, arbitration, or a lawsuit.

8. Waiver and Severability

No waiver of any breach of any provision of this Agreement is a waiver of any other breach or of any other provision of this Agreement. The provisions of this Agreement are independent of and separable from each other, and no provision shall be affected or rendered invalid or unenforceable by virtue of the fact that for any reason any other or others of them may be invalid or unenforceable in whole or in part. All rights and remedies granted under or referred to in this Agreement are cumulative and nonexclusive, and resort to one does not preclude the availability or applicability of another or to any other right or remedy provided by law.

9. Releases; Disclaimers;

Assumption of Risk

In exchange for the Rider being allowed to use Services, Vehicles, and other equipment or related information provided by Zipp, Rider agrees to fully release, indemnify, and hold harmless Zipp and all of its owners, managers, affiliates, employees, contractors, fleet management service providers, officers, directors, shareholders, agents, representatives, successors, assigns, and every property owner or Zipp with whom Zipp has contracted to operate Services and all of such parties’ owners, managers, affiliates, employees, contractors, officers, directors, shareholders, agents, representatives, successors, and assigns (collectively, the “Released Persons”)from liability for all “Claims” arising out of or in any way related to Rider’s use of the Services, Vehicles, App, or related equipment, including, but not limited to, those Claims based on Released Persons’ alleged negligence, breach of contract, and/or breach of express or implied warranty, except for Claims based on Released Persons’ gross negligence or willful misconduct.  Such releases are intended to be general and complete releases of all Claims.

“Claims” means, collectively, any and all claims, injuries, demands, liabilities, disputes, causes of action (including statutory, contract, negligence, or other tort theories), proceedings, obligations, debts, liens, fines, charges, penalties, contracts, promises, costs, expenses (including fees, whether incurred at trial, on appeal, or otherwise), damages (including but not limited to, for personal injury, wrongful death, property damage, and injury to the Rider or to third parties, consequential, compensatory, or punitive damages), or losses (whether known, unknown, asserted, unasserted, fixed, conditional, or contingent) that arise from or relate to (a) any of the Services, including any of the Vehicles, placement, equipment, maintenance, related information, App, this Agreement or (b) Rider’s use of any of the foregoing.

To the fullest extent permitted by law, and as to Rider’s use of any of the Services, Vehicles, App, or related equipment, Zipp and all other Released Persons disclaim all express and implied warranties, including warranties of merchantability and fitness for a particular purpose.  All of the Services, Vehicles, App, and related equipment are provided “as is” and “as available,” and the Rider relies on them at the Rider’s own risk. 

The Rider is aware that the Rider’s use of any of the Services, Vehicles, App, and related equipment involves obvious and not-so-obvious risks, dangers, and hazards that may result in injury or death to Rider or others and damage to property, and that such risks, dangers, and hazards cannot always be predicted or avoided.  Risks, dangers, and hazards, include, but are not limited to:
·        vehicles and other objects;
·        pedestrians;
·        traffic;
·        Vehicle or component malfunction;
·        road conditions;
·        weather conditions;
·        failure to follow applicable laws regarding use and/or operation of the Vehicle;
·        commission of any of the prohibited acts listed in Section 2.8;
·        failure to perform the required safety check pursuant to Section 4.1;
·        failure to wear a helmet where required by law; and
·        negligent acts or omissions by Zipp, any other Released Person, Rider, or third party.

The Rider is solely and fully responsible for the safe operation of Vehicle at all times. Rider agrees that Vehicles are machines that may malfunction, even if the Vehicle is properly maintained and that such malfunction may cause injury. Rider assumes full and complete responsibility for all related risks, dangers, and hazards.

To the fullest extent permitted by law, this release and hold harmless agreement includes any and all Claims related to or arising from the sole or partial negligence of Zipp, the Released Parties, or any other party.

Zipp Zero Renter Agreement

This Renter Agreement (“Agreement”) governs the contractual relationship between ZIPP MOBILITY LIMITED of Nova UCD, University College Dublin, Stillorgan Road, Belfield, Dublin (“Zipp”) and you, the user (“Rider” or “Renter”) for the rental and use of electric mobility vehicles (a “Vehicle”)(the “Services”).

1. Definitions

“App” means the mobile application owned and managed by Zipp relating to the Services;

“Zipp Equipment” means any equipment, including the Vehicle, owned by Zipp in connection with the Services;

“Subscription”  means the agreement between Zipp Mobility Ltd and the Renter for the use of the Bicycle, Electric  Bicycle, Cargo Bicycle or Electric Kick Scooter by the Renter, as well as any other agreement  between Zipp Mobility Ltd and the Renter.

“End Date” The date on which the Subscription ends by means of cancellation by the Renter as explained  in Article 6.3; 

“Bicycle, Electric Bicycle, Electric Cargo Bicycle” means the mode of transport made available by Zipp Mobility Ltd to the Renter under the  Subscription for use by the Renter in accordance with the General Rider Agreement; 

“Renter “means any natural person or legal entity who takes out a Subscription with Zipp Mobility Ltd; 

“We, our and us” refers to Zipp Mobility Ltd  “You, your”  refers to a user of Zipp Mobility Ltd

2. Applicability

2.1 This Renter Agreement is effective in conjunction with our General Rider Agreement which can be seen at and which applies to any Subscription between Zipp Mobility Ltd  and the Renter on which we offer bike hire and related products, services & digital content. 

2.2 We reserve the right to refuse Zipp Mobility Ltd membership at our complete discretion. 

2.3 You agree that we will process all personal data in accordance with our Privacy Policy  which you can read at

2.4 We reserve the right to suspend your account at any time for your suspected failure to  comply with these terms and conditions. 

2.5 We always try our best to run a reliable service. At times, our bike hire service may be  unable to operate for reasons beyond our reasonable control. 

2.6 We offer no guarantee that a bike will be available when needed. All bike hire is subject to  availability. 

3. Subscription

3.1 The Renter will have a Bicycle, Electric Bicycle, or Electric Cargo Bicycle at their disposal for the term of the Subscription.

3.2 The Bicycle, Electric Bicycle, or Electric Cargo Bicycle comes with lock and key, this is included in the price of the subscription. These are valued at 50GBP (lock) and 20GBP (key) and the Renter will be charged for any lost or replacement lock/s and key/s.

3.3 Under the Subscription, the Renter is entitled to free bike replacements.  This is understood to mean:  Free of charge repairing of defects to the Bicycle caused by wear and tear and normal use of the Bicycle. Examples of such defects include a flat tyre, a broken chain or chain guard, and broken lighting; if necessary, free of charge exchanging of  the Bicycle within the limits of the city where Zipp Mobility Ltd operates.  Excessive repairs will be charged accordingly, at the discretion of Zipp staff. Please see repair pricing list for more details.  

3.4 Zipp Mobility Ltd will always have a spare key to the Bicycle lock. If the key gets lost or damaged,  the Renter must request a new key from Zipp Mobility Ltd. The costs involved amount to 20 GBP per key. 

3.5 The Renter will not be allowed to have copies made of the key or to have more than one  key in their possession, also on account of the risk of theft. A key that was previously reported  lost that is recovered must immediately be returned to Zipp Mobility Ltd. 

4. Conditions

4.1 The Renter makes normal use of the Bicycle and takes due care of the  Bicycle. 

4.2 The Bicycle is intended exclusively for professional and personal use by the Renter.

4.3 The Renter must have a valid credit card on sign up, and submit valid proof of identity on  signing up. 

4.4 The Bicycle, Electric Bicycle, Cargo Bicycle or Electric Kick Scooter will at all times  remain the property of Zipp Mobility Ltd. The Renter will not be allowed to create or grant any  security interest or other right in respect of the Bicycle for a third party’s benefit.

4.5 The Renter will be personally liable for compliance with the General Terms and  Conditions. 

4.6 The Renter will be responsible for passing on changes to the data known to Zipp Mobility Ltd, such as a new address, in good time. 

4.7 The Renter may not make any changes to the Bicycle that cannot be removed  without damaging the Bicycle and is not permitted to manipulate in any way the  electronics and/or software of the Bicycle, Electric Bicycle, Electric Cargo Bicycle or Electric  Kick Scooter. 

4.8 The Renter is solely responsible for all items he/she transports on a bicycle. 

4.9 The renter must be at least 18 years old and able to enter into legally binding contracts to be able to subscribe for a Zipp Mobility Ltd. Minors may subscribe under the supervision of an adult. 

5. Bike Replacement

5.1 Zipp Mobility Ltd aims to repair or replace bicycles within 24 hours after the  Renter has contacted Zipp Mobility Ltd by telephone, via e-mail, WhatsApp or the ZIPP MOBILITY Bikes Ltd App. Replacement takes place by appointment with the Renter. 

5.2 If this target time is not achieved, the Renter cannot claim any compensation or payment. 

5.3 Each Renter is responsible to take utmost care of their Vehicle. Replacement only takes place in case of a defect, loss or theft of the Bicycle. Replacements for defects are valid only if the Vehicle is rendered unusable by a member of Zipp Zero staff. Replacements may only be given within the city limits in which Zipp Mobility Ltd is active. 

5.4 If the Renter unjustly requests a replacement, Zipp Mobility Ltd will be entitled to charge 20GBP in call-out charges. If the Renter fails to appear at an appointment that was made this  will also be regarded as chargeable. 

5.5 When Zipp Mobility Ltd exchanges a Bicycle, the Renter will transfer the  Bicycle to Zipp Mobility Ltd including the battery, charger, lock, cable and  corresponding key (if relevant). 

6. Terms of subscription and cancellation

6.1 The term of the Subscription (“Subscription Period”) is agreed upon in the order process.  To the extent agreed in the Order Process, Zipp Mobility Ltd may charge Renter with a one-time fee.   

6.11 If a cancelation is requested by the Renter before receiving the bike,  refunds will be issued minus a 5GBP transaction processing fee and processed within 7-10 days.

6.12 If a cancellation is requested by the Renter after receiving the bike and within  the first 60 days of the subscription period, a cancellation fee of 25GBP will be applicable and charged at the discretion of Zipp Mobility Ltd. 

6.2 In case of a weekly Subscription, the Subscription Period is one week from the date stated in the order process and automatically extends on a week-by-week basis, unless terminated  in accordance with these Terms & Conditions. Both Zipp Mobility Ltd and Renter may terminate a monthly Subscription at any time with a notice period of 7 days. 

6.3 In case of a Subscription with a minimum term, the Subscription Period begins on the date  stated in the order process and remains in effect for the minimum term agreed in the order  process, early termination will not be possible. Upon expiry of the minimum Subscription Period, the Subscription turns into a monthly Subscription, as specified in clause 6.2. 

6.4 From the day that the written cancellation of the Subscription by the Renter has been  received by Zipp Mobility Ltd, the Subscription will continue until the end of the current period  if it ends at least in 5 days, or the end of the next period if not enough notice was given to  ZIPP MOBILITY, unless the bike is returned by the Renter to Zipp Mobility Ltd before a new period starts. 

6.5 The Renter has the right to use the Bicycle until the End Date of the Subscription  after termination notice. The Renter has the obligation to meet the costs of Subscription until  the End Date. 

6.6 The Bicycle and all the relevant items provided to the customer along with the bike  are to be submitted to Zipp Mobility Ltd no later than the End Date. 

6.7 If the Renter hands in the Bicycle before the End Date, this will end all rights of  the Renter under the Subscription, without prejudice to the Customer’s obligation to pay the  full Subscription costs until the End Date. 

6.8 Prior to returning the Bicycle on the End Date the Renter can cancel the termination  free of charge by sending an email to Zipp Mobility Ltd. The e-mail must be received by Zipp Mobility Ltd 3 days preceding the End Date. 

6.9 If the Renter wishes to enter another Subscription within three months of the End Date, a  start-up cost of 30GBP is applicable. 

6.10 Zipp Mobility Ltd reserves the right to request the customer to return a rented bike to  the company for any reason, for a swap or rental termination. 

6.11 When the Bicycle is not returned on or before the End Date Zipp Mobility Ltd  reserves the right to apply a daily fine of 20GBP every day from the End Date until return of  the Bicycle, with a maximum of 7 days.

6.12 If the Bicycle is not returned within 24 hours of the End Date to Zipp Mobility Ltd  and the Subscription is not reactivated, subsequently Zipp Mobility Ltd will report a  theft by the Renter. In that case, the Rental Customer will also be obliged to compensate Zipp Mobility Ltd for the loss suffered, which will be established for each type of Subscription  and can be found in Table 1, without prejudice of the right of Zipp Mobility Ltd to request full  compensation of the loss suffered by it, to the extent that it exceeds the sum of the established  compensation, depending on the type of Subscription. 

Amount of compensation for each type of subscription
1. Zipp Mobility – Zipp Zero: 2500 GBP  


6.13 In the event of the loss or theft of the Bicycle and/or the battery, the Renter will  be obliged to report this to Zipp Mobility Ltd immediately (within 24 hours), to hand over to Zipp Mobility Ltd the key to the Bicycle and other relevant items, and to report this loss or theft to the police  together with an employee of Zipp Mobility Ltd by providing details to Zipp Mobility Ltd and also at one  of the Police Stations. This information will thereafter be verified against the GPS data on the Vehicle. In such an event, the Renter will owe a deductible, which is different for each type of Subscription. The  applicable deductible for each type of Subscription is included below.. After the report has  been completed, the Renter will receive a replacement Bicycle from Zipp Mobility Ltd  if needed, after also agreeing payment of the deductible.  

Amount of deductible for each type of subscription   

1. Zipp Mobility– Zipp Zero: 2500 GBP  

6.14 If the Renter does not, or not in good time, report a loss or theft of the Bicycle, or  if the Renter cannot hand over the Bicycle key to Zipp Mobility Ltd, the Renter will owe Zipp Mobility Ltd the compensation established in Table 1. 

6.15 In order to prevent incidents such as loss, theft and damage, the Bicycle must always be  double locked with the provided locks as per ZIPP MOBILITY’s guidelines. In addition, the bike must  be kept indoors at home when not in use and the battery must be removed when the bike is  locked outside [somewhere else than home, temporarily (examples: supermarket, office, etc.)]  for over 15 minutes. 

6.16 If a missing or stolen Bicycle is recovered within the term of the Subscription,  the Renter will be credited no more than the deductible paid. Zipp Mobility Ltd will determine  this amount on the basis of the condition of the Bicycle and any other costs. 

6.17 If it turns out that the Renter has provided incorrect information that disadvantages ZIPP MOBILITY  Ltd, Zipp Mobility Ltd will be entitled to add an unfairness surcharge of 100GBP. This  amount will be in addition to the deductible and any negligence surcharge. 

6.18 If parts of the Bicycle are missing or stolen, Zipp Mobility Ltd will be entitled to charge  this to the Renter up to the amount of the deductible at most. 

6.19 If the Bicycle has been removed by police, Council or associated municipal  body or organisation for some reason, Zipp Mobility Ltd will contact the Renter regarding the  recovery process, which may need to be done by the Renter. Any costs for recovering the  Bicycle or other costs will be payable by the Renter.

Damage and Servicing

7.1 The Renter will report damage to the Bicycle caused by vandalism to Zipp Mobility Ltd within 24 hours. 

7.2 Zipp Mobility Ltd reserves the right to check the condition of the Bicycle.  Customers shall cooperate with any necessary servicing or maintenance, on demand by Zipp Mobility Ltd. 

7.3 In the event of damage and wear and tear to the Bicycle other than what can be  expected from normal use, such at the discretion of Zipp Mobility Ltd, Zipp Mobility Ltd  reserves the right to recover the associated costs from the Renter. 

7.4 If there is any damage caused by the contributory fault or fault of a third party, the Renter  will be obliged to submit to Zipp Mobility Ltd the contact details of this third party as well as  a sketch of the scene signed for approval by both parties. If the contact details of the third party  are not submitted, the damage will be charged to the Renter. 

7.5 The Renter is responsible for getting repairs and servicing of the Zipp Mobility Ltd he  has in possession done only at Zipp Mobility Ltd.’s workshop and NOT anywhere else by himself or an  unauthorised third party. The Renter is liable to pay a penalty of 30 GBP each time he is  found to be getting repairs of the Zipp Mobility Ltd vehicle at a place other than Zipp Mobility Ltd.’s workshop and (or) by authorised third parties, if any. 

8. Payments

8.1 When taking out a Subscription, the Renter will also be obliged to give a direct debit  mandate to have the monthly Subscription costs and other costs owed debited to the stated bank  account number or credit card provided on signup. 

8.2 In the event of additional costs charged, such as the deductible and surcharges, Zipp Mobility Ltd will be entitled to first require payment thereof before providing a new  Bicycle to the Renter. 

8.3 If Subscription costs or other costs cannot be debited or are wrongly reversed, the Renter  will be in default by operation of law. In that case, the Renter will receive a demand to pay the  amount due within fourteen days. Zipp Mobility Ltd may engage a collection agency if the  amount due has not been paid within the period of fourteen days. All additional administrative  costs and extrajudicial collection costs will be payable by the Renter.  

9. Liability

9.1 If the Renter puts a Bicycle into use, this will be construed as evidence that it  functions properly and does not show any defects. 

9.2 If the Renter doubts the safety of the Bicycle, they must immediately contact  Zipp Mobility Ltd. 

9.3 The Renter uses the Bicycle at his/her own risk. 

9.4 Zipp Mobility Ltd will not be liable for any damage or harm suffered by the Renter as a  result of using the Bicycle, save in the case of wilful conduct or gross negligence on  the part of Zipp Mobility Ltd. 

9.5 The Renter will be responsible for communicating any defects and/or damage to the  Bicycle immediately.

9.6 The Renter may not transfer any of his/her rights under these terms and conditions to any  other person. The vehicle to be used only by renter.

10. Amendments

10.1 Zipp Mobility Ltd reserves the right to change the costs of a Subscription. Changes will  be communicated to the Renter via e-mail at least two weeks before the effective date. 

10.2 Changes in the General Terms and Conditions will be communicated at least two weeks  before the effective date by an email to the Renter. 

10.3 Zipp Mobility Ltd will at all times be entitled to transfer its claims against the Renter, of  any nature whatsoever, to third parties. 

10.4. The Renter may change the Subscription into a more expensive Subscription free of  charge, in which case Zipp Mobility Ltd will make an appointment and arrange the exchanging  of the Bicycle for a Bicycle that is in line with the new Subscription. If the Renter wishes to  downgrade their Subscription within six months of commencement of a Subscription, Zipp Mobility Ltd will be entitled to charge 100 GBP Downgrade Fee. 

11. Failure to Fulfil Obligations

11.1 Zipp Mobility Ltdwill be entitled to terminate the Subscription with immediate effect,  either wholly or partially, or to cancel the Subscription by means of a written notice to the  Renter if:

a) the Renter fails to fulfil their obligations under the Subscription; 

b) the Renter applies for a provisional or definitive suspension of payments or is granted a  provisional or definitive suspension of payments; 

c) bankruptcy or a winding-up petition is filed for in respect of the Renter or if they are put into  bankruptcy or liquidation; 

d) the Renter is placed under guardianship or is allowed to participate in the debt restructuring  scheme for natural persons; 

e) the Renter uses the Bicycle contrary to the provisions in the General Terms and  Conditions (e.g. the provisions in clause 4); 

f) the Bicycle or other goods of the Renter are attacked and this negatively influences the  fulfilment of their obligations under the Subscription; the Renter, in the opinion of Zipp Mobility Ltd, abuses the service offered by Zipp Mobility Ltd; the Renter deliberately provides  incorrect information to Zipp Mobility Ltd, or the Renter otherwise should no longer be deemed  able to fulfil the obligations under the Subscription. 

11.2 The Renter has the right to immediately terminate the Subscription if Zipp Mobility Ltd  has repeatedly and/or seriously failed to fulfil its obligations described in the General Terms  and Conditions. 

12. Privacy

Zipp Mobility Ltd considers the protection of your personal data to be important. How we  protect your personal data is explained in our Privacy Statement. This can be consulted at https://www.Zipp Questions or remarks in this regard may be addressed to   

13. Applicable Law Disputes

13.1 All complaints and disputes will be responded to within 14 days of lodging one. The  complainant agrees to provide us with any information we may request to help in our  investigation. 

13.2 UK law applies exclusively to the Subscription and the General Terms and Conditions. 

13.3 All disputes arising from or connected with the Subscription will only be submitted to the  competent court of Dublin.

14. Insurance

You are not insured by us to use Zipp Mobility Ltd.’s and you do so entirely at your own  risk. It is advised that you take out your own public liability insurance if you do not have such  a policy already in place.

15. GPS tracking

A GPS device is attached to every Vehicle rented for security tracking purposes during long-term rentals. GPS tracking information will only be accessed if a vehicle is assumed to have been stolen, or used for criminal activity. By signing the Renter Agreement or otherwise accepting this Renter Agreement, the Customer acknowledges that he/she is aware that the Vehicle is fitted with GPS satellite anti-theft devices. Zipp Mobility Ltd agrees NOT to share the Rider's location data with any third party without consent or without removing the identity of the rider.