Frequently
Asked Questions.

Before You Start

What are the Rules for riding scooters?
What time is the service active?
How can I set up a profile on the App?
What age do I have to be?
Do I need a driver’s licence?
Is there a weight limit?
Am I insured?

How to Ride

How do I start my first ride?
How do I start the scooter?
Where can I ride?
What are Restricted Zones?
What are Slow Speed Zones?
Can I pause my ride?
Are there pause fees?
Why would I pause my ride?

Ending My Ride

How do I park the scooter?
How do I end my ride?

Problem with my Ride

My licence verification wont work. What do I do?
My driver’s licence doesn’t have a photo. What do I do?
My driver’s licence doesn’t have a photo. What do I do?
I am not able to end my ride. What do I do?
My scooter won’t work. What do I do?
I have unlocked the scooter but it wont move. Why is this?
My scooter won’t work. What do I do?
I damaged a scooter. What do I do?
I have been charged the wrong amount. What do I do?

Reserving a Scooter

Can I reserve a scooter?

Payments

How much does the service cost?
How do I pay?
I have been charged the wrong amount. What do I do?
Where is my receipt?
How do I get a refund?
How do I upload my card details?
How long do refunds to my bank account take?

Reporting

Have you witnessed Scooter Misuse?
Problem with the Scooter?
Problem with the App?